Return and Refund Policy


Making a return for a refund or exchange is simple:

1. Get in touch with us within 48 hours of receiving your order at

2. Request a Return Authorisation Reference number.

3. Include your original receipt in the returned parcel ensuring that your Return Authorisation Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.

4. It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Joveen accepts returns and exchange requests made within 14 days from when the order has been received by you. Returns received after the 14 day period and up to 28 days will only be accepted at the discretion of Joveen for a credit.

Credit is valid for 1 year from issue date. Returns received after the 28 day period will not be accepted and will be returned to you.

The products you return must be in new and unopened condition with all the original packaging. We do not accept any item with any indication that it has been opened, in such cases, the item will be returned to you

If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any taxes and duties and less the postal costs.  is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.