Delivery Information

DELIVERY OPTIONS | SHIPPING POLICY

UK DELIVERY

JOVEEN is pleased to offer you a range of delivery options for online orders:

Option 1: STANDARD DELIVERY.
You’ll receive your order within 2-3 working days (sale purchases may take up to 7 working days). Standard delivery service is available for all addresses within the UK and Channel Islands.

FREE STANDARD DELIVERY
We are pleased to offer Free standard shipping all UK orders. Delivery of orders will be within 3-5 working days as per usual standard delivery terms.

Option 2: EXPRESS DELIVERY
Order before midday, and receive your order the next working day. This option is available for all UK Mainland addresses.
£7.00 including VAT

DELIVERY FAQS

When will my parcel be dispatched?

We will endeavour to dispatch all parcels within 24 hours of receiving your order. You will receive an email from us confirming when your order has been dispatched. Your delivery schedule is based on the first working day from processing. All orders placed before 12 Noon (UK time) will have that day included as a working day; for all orders placed after this time, the first working day will be classed as the day after the order is placed.

 

Worldwide Delivery

We aim to dispatch all orders within 3 working days subject to credit clearance and address verification. All international shipments are delivered by Royal Mail Air Mail postal service.

For Delivery to Europe

All orders delivered to the EU are sent with Royal Mail Air Mail postal service. Royal mail advises that all deliveries to the EU with their Air Mail service should take:

  1. Three to five days for Western Europe
  2. Five to seven working days for Eastern Europe

Please note that these deliveries are not guaranteed, tracked or signed for. If you require a faster and/or guaranteed delivery then you can select the option for your delivery to be sent via courier for an additional charge of £7.50.

For Delivery to the Rest of the World

We make a flat charge of £10.00 for all orders delivered to the rest of the world.

All these orders are sent with Royal Mail 1st Class postal service and are expected to be delivered within five to seven working days

Please note that these deliveries are not guaranteed, tracked or signed for.  If you require a faster and/or guaranteed delivery then you can select the option for your delivery to be sent via courier for a flat rate charge of £15.00.

Please note that for all courier services a signature will be required upon delivery.

Please also note that we are not liable for any import duties or taxes that may be applicable in your country of delivery.

Please note that some addresses cannot be delivered to by any service. If this situation arises we will contact you before dispatching your order.

All orders will be dispatched on the working day (this excludes Saturday and Sunday) after the order was received.

From time to time, we run free shipping promotions. To be notified of any promotional codes or other offers valid on our site via email, simply sign up to our e-news at the footer of our website.